Terms of service

These Terms & Conditions (“Terms”) govern your access to and use of our website (the “Website”) and the purchase of products from MarkMates Inc (“we”, “us”, or “our”). By accessing or using the Website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use the Website.

Business Description

We operate an independent online retail store offering a curated selection of consumer products, including toys, gifts, and related lifestyle items. We do not provide any financial, banking, or payment services.

Eligibility

By using the Website, you confirm that you are at least 18 years old or have reached the age of majority in your jurisdiction and that you have the legal capacity to enter into binding contracts.

Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms. You must not:

Attempt to gain unauthorized access to any part of the Website or its systems
Interfere with or disrupt the Website’s operation
Use the Website for fraudulent or unlawful activities

We reserve the right to suspend or terminate access if these Terms are violated.

Products and Information

We strive to ensure that all product descriptions, images, and pricing are accurate. However, minor variations may occur due to lighting, screen settings, or product updates.

We reserve the right to modify or discontinue products, pricing, or promotions at any time without prior notice.

Prices, Taxes, and Payment

All prices are listed in U.S. Dollars (USD).

Shipping costs are not included unless stated and will be calculated at checkout.

Applicable taxes may be charged based on your location.

By placing an order, you authorize us and our payment providers to charge the full order amount. You agree to provide accurate and complete billing and payment information.

Orders and Contract Formation

When you place an order, you are making an offer to purchase products.

We reserve the right to accept, reject, or cancel any order for reasons including:

Product availability
Errors in pricing or product details
Suspected fraud or unauthorized activity
Invalid or incomplete shipping information

A contract is formed only after we send an order confirmation email.

If an order is canceled after payment is processed, a full refund will be issued.

Shipping and Delivery

Shipping methods, costs, and estimated delivery times are outlined in our Shipping Policy.

Delivery times are estimates and may vary due to carrier delays, weather, or high-demand periods.

While we are not responsible for delays caused by third-party carriers, we will assist customers in resolving delivery issues when possible.

Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy. By placing an order, you agree to those terms.

Intellectual Property

All content on the Website, including text, images, graphics, logos, and design, is owned by or licensed to MarkMates Inc and protected by intellectual property laws.

Unauthorized use, reproduction, or distribution is prohibited.

Disclaimer of Warranties

To the extent permitted by law, all products and services are provided “as is” and “as available.”

We do not guarantee that the Website will always be uninterrupted, secure, or error-free.

Nothing in these Terms limits your rights under applicable consumer protection laws.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the amount paid for the product in question.

We are not liable for indirect, incidental, or consequential damages unless required by law.

Indemnification

You agree to indemnify and hold harmless MarkMates Inc from any claims, damages, or expenses arising from your misuse of the Website or violation of these Terms.